Shipping policy

At FolksOutdoors, we’re committed to ensuring your orders are processed efficiently and delivered to you safely and on time. We partner with trusted international logistics providers to guarantee secure handling and transparent tracking for every shipment.

This policy explains how we handle order processing, delivery times, international shipments, and what you can expect during transit.

 

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).
  • During peak periods or promotional events, processing times may be extended.
  • Once your order has been dispatched, you will receive an email with tracking details so you can follow your shipment’s progress.

Our fulfillment partners conduct a quality inspection prior to shipping to ensure all products meet our standards.

 

2. Shipping Methods and Timeframes

Estimated delivery times may vary depending on your location.

Standard shipping 5-12 business days

Delivery estimates exclude processing time and are provided as general guidance. Actual delivery may vary due to carrier schedules, local postal operations, or customs inspection.

 

3. International Deliveries

We ship worldwide. For international orders:

  • Delivery times may vary depending on the destination country and local customs procedures.
  • Additional customs duties, import taxes, or brokerage fees may apply. These charges are the responsibility of the customer and are not included in the product price or shipping fees.
  • Customs inspections may cause minor delays outside our control.

We recommend checking your local customs authority for information on potential import costs before placing your order.

 

4. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email with:

  • Your tracking number,
  • A link to track your shipment in real time.

If you do not receive tracking information within 5 business days after your order confirmation, please contact our support team.

 

5. Lost, Delayed, or Damaged Shipments

We take great care to ensure your order arrives safely. However, in rare cases:

  • If your order is lost in transit or significantly delayed, contact us with your order number and tracking details.
  • If your parcel arrives damaged, please report this within 7 days of delivery and include clear photos of the packaging and item(s).

We will investigate the issue with the carrier and assist you in accordance with Australian Consumer Law, which protects your rights in the event of goods arriving faulty, damaged, or not as described.

Note: Minor packaging damage that does not affect product functionality does not qualify for replacement or compensation.

 

6. Delivered but Not Received

If tracking shows that your order was delivered but you have not received it:

  • Please check with household members, neighbors, or building management.
  • Contact the delivery carrier directly for proof of delivery.
  • If the issue remains unresolved, contact our support team so we can assist in investigating the claim.

Please note that FolksOutdoors.com is not responsible for packages confirmed as delivered by the courier but subsequently lost or stolen.

7. Legal Compliance

This Shipping Policy complies with the Australian Consumer Law (ACL).
Nothing in this policy limits or replaces your legal rights under the ACL regarding goods that are:

  • Faulty,
  • Damaged, or
  • Not delivered as promised.

We reserve the right to update this policy as needed to reflect changes in regulations, courier services, or business operations.

 

8. Contact Us

For questions about shipping or delivery, please contact our support team at support@folksoutdoors.com